Christopher Lee
Head of IT & Business Systems @First Travel Solutions
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WORK HISTORY
Head of IT & Business Systems @First Travel Solutions
Accrington, GB
As Head of Business Systems & Process at First Travel Solutions, I led the strategic transformation of business operations, driving digital innovation, process automation, and enterprise-wide efficiency improvements. My role focused on leveraging technology to streamline operations, enhance data-driven decision-making, and align business systems with corporate strategy.Key Responsibilities & Achievements: Enterprise-Wide Digital Transformation – Led the modernisation of business systems, implementing cutting-edge solutions to improve operational efficiency, scalability, and user experience. Business Process Optimisation – Identified inefficiencies, reengineered workflows, and automated processes, delivering measurable productivity gains and cost savings. Technology Strategy & Innovation – Worked closely with IT and executive leadership to define and implement a technology roadmap, ensuring alignment with business growth and digital-first initiatives. Data-Driven Operations – Designed and deployed real-time data analytics platforms to enhance forecasting, performance tracking, and strategic planning. Stakeholder Engagement & Change Management – Led cross-functional teams, working with senior leaders, finance, and operations to drive adoption of new systems and processes. Scalability & System Integration – Spearheaded integration of CRM, ERP, and cloud solutions, ensuring seamless connectivity across departments and enhancing collaboration. Operational Resilience & Risk Mitigation – Strengthened business continuity by implementing robust system architecture, cybersecurity measures, and compliance frameworks.By aligning technology with operational strategy, I played a pivotal role in future-proofing business systems, enhancing efficiency, and enabling data-driven decision-making at First Travel Solutions. My work laid the foundation for scalable growth, improved service delivery, and a more agile, technology-driven organisation.
EDUCATION
NEBOSH
NEBOSH General Certificate
The University of Bolton
Bachelor of Engineering (BEng), Civil Engineering
CITB Cskills Awards
Cskills Award, Site Supervisors Safety Training Scheme
Capita Health and Safety Training
Capita Health and Safety Training, Health and Safety for Senior Executives
CITB Cskills Awards
Cskills Award, Site Managers Safety Training Scheme
The University of Bolton
HNC, Civil Engineering
Skillsoft
Six Sigma Yellow Belt, Six Sigma and Lean: Foundations and Principles
IOSH Managing Safely
Institute of Occupational Safety and Health
Wigan & Leigh College
ONC, Civil Engineering
The City and Guilds of London Institute
Level 5 Diploma, Principles of Leadership and Management
The City and Guilds of London Institute
Level 5 NVQ Diploma, Leadership and Management
SKILLS
ABOUT CHRISTOPHER LEE
Innovative Operations & Technology Leader | Business Systems | Future CTOI am a results-driven operations and technology leader with a track record of optimising business systems, driving operational excellence, and leading cross-functional teams through complex transformations. With expertise in business systems, process automation, data-driven decision-making, and digital transformation, I excel in environments that demand both strategic vision and hands-on execution.My career has been shaped by a passion for leveraging technology to enhance efficiency, scalability, and customer experience. Whether implementing enterprise-wide systems, leading operational teams, or driving business process improvements, I thrive on solving challenges that improve performance and create lasting impact. Leadership & Strategy – Experienced in leading teams, optimising workflows, and aligning technology with business goals. Business Systems & Automation – Skilled in CRM, ERP, and cloud-based solutions to streamline operations. Data & Analytics – Passionate about harnessing insights to drive growth and efficiency. Scalability & Growth – Focused on building frameworks that support sustainable expansion and innovation.As an aspiring Chief Technology Officer (CTO), I am dedicated to continuous learning and staying ahead of emerging technologies that shape the future of business operations. I seek opportunities to lead technology-driven change, mentor high-performing teams, and contribute to organisations that value innovation, agility, and strategic execution.Let’s connect and explore how we can drive meaningful transformation together.
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