Christopher Haicl

About Christopher Haicl

With over 15 years of experience in technology delivery and project management, I am passionate about delivering innovative and customer-centric digital solutions for the food service industry. As a Lead Technology Delivery Manager at Compass Group USA, I lead a team of up to 8 to execute on 200+ projects per year, ranging from $50k-$2M project cost each. I am committed to ensuring quality, efficiency, and alignment with the company\'s vision and values, as well as the satisfaction and success of our clients and vendors. In my current role, I am responsible for leading a team of delivery managers to implementation of front of house digital solutions, including Point of Sale, Kiosk, Ordering/Mobile, Digital Signage, Catering, and Cashless products at our client locations across the U.S. I create product implementation requirements and plans, manage the project budget and timeline, maintain regular vendor communication and escalation, and export project data for leadership review. I also leverage my skills in POS, LAN-WAN, Networking, and PCI compliance to design networks, ensure data integrity, and follow IT security and company policies. I enjoy collaborating with product vendor stakeholders, operations teams, accounting teams, and IT field support managers to deliver optimal outcomes and value for our customers and partners.

Experience

1. Compass Digital Digital Delivery Manager

   Compass Group USA

   Jan 2022 — Present · Charlotte, NC, US

   Manage the end to end implementation of front of house digital solutions, including Point of Sale, Kiosk, Ordering/Mobile, Digital Signage, Catering, Catering and Cashless products at our client locations across the U.S • Create product implementation requirements and plans that execute within agreed upon timelines. • Ensure that project estimates are accurate that execute scope changes and document communicated approval in advance of the work performed. • Collaborate with product vendor stakeholders to complete ongoing analysis and navigate custom development requests to execution. • Navigate conversations on network requirements, PCI compliance, interface throughput, hardware launch, and training on back of house solutions across multiple teams. • Communicate meetings with internal resources, external vendors, business operations and our client representatives to define and execute solutions. • Complete objectives and deliverables to align with company policy, organizational goals, and team strategic direction.

Education

• Devry University

  Bachelors