Christopher Guse
Snr Consultant Ai Strategy & Delivery @Proserveit
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WORK HISTORY
Snr Consultant Ai Strategy & Delivery @Proserveit
EDUCATION
Ivey Business School at Western University
Finance Fundamentals Program, Business/Commerce, General
York University
Honours Bachelor of Arts, English Literature (British and Commonwealth)
University of Toronto
Master of Information, Knowledge Management and Information Management
SKILLS
ABOUT CHRISTOPHER GUSE
I’m a customer experience transformation and delivery leader with 10+ years of experience modernizing customer-facing service operations across financial services, fintech, hospitality and technology. My work focuses on scaling digital communications platforms, enabling AI-ready service delivery, and leading enterprise change adoption in regulated environments.Across banking and technology organizations, I’ve led initiatives that- Delivered cloud-based digital customer communications at multi-million/month scale- Reduced service inquiries by up to 100% through interactive experience delivery- Built AI adoption and governance programs accelerating organizational readiness- Directed cross-functional teams across product, operations, technology, and client deliveryI also serve as a Workshop Facilitator with the University of Toronto Faculty of Information, delivering master’s-level sessions on change readiness and preparing organizations for AI transformation. I’m currently focused on Director and AVP-level opportunities in Canada, particularly within Customer Experience Transformation, Digital Service Delivery, and Enterprise Adoption leadership.
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