Christopher Green

About Christopher Green

I am an aspiring IT professional seeking an entry-level role in IT support or help desk, with a long-term focus on cloud architecture and infrastructure. I’m motivated by emerging technologies and driven to build a strong technical foundation while growing alongside modern, evolving IT environments.My background includes professional experience in business-to-business and business-to-customer operations, where I developed strong communication, judgment, and problem-solving skills. I am currently building hands-on technical experience through an intensive, boot-camp-style training program designed to prepare learners for desktop support and entry-level IT roles.I bring a well-rounded skill set that includes:Technical troubleshooting and issue resolutionHardware, software, network, and mobile device supportInstallation, repair, remediation, and system maintenanceAnalytical thinking, organization, and attention to detailStrong customer service, patience, and communication skillsI am actively pursuing opportunities to begin my career in IT support, where I can contribute immediately while continuing to expand my knowledge of cloud infrastructure and enterprise systems. I am eager to grow in an environment that values learning, innovation, and keeping pace with new technologies.

Experience

1. Information Technology Infrastructure Representative

   Pomeroy

   Mar 2026 — Present · Pittsburgh, PA, US

   Provide first-level Help Desk support by responding to tickets, calls, and user requests to diagnose and resolve technical issues.Troubleshoot and repair desktop hardware, operating systems, and applications while ensuring timely resolution and proper ticket escalation when needed.Serve as the primary point of contact for end-user support, maintaining and supporting desktops, laptops, printers, and office systems.Install updates, patches, and software, and work with vendors and internal teams to resolve more complex issues.Manage and track incidents through completion, maintain system security practices including backups and policy enforcement, and support asset management such as inventory, licensing, and vendor agreements.Develop documentation and assist with implementing system improvements to enhance performance and reduce downtime.Act as both onsite and remote support to ensure reliable, efficient IT operations across the organization.

Education

• Per Scholas

  Certificate, Information Technology Support