Christopher Pearson

About Christopher Pearson

Accomplished driven Delivery Manager with over 15 years solid experience andexpertise in managing both on-shore and off-shore operations with both in-house and vendorteams. Successful in reorganizing, streamlining and strengthening existing operations,identifying inefficient processes and implementing reliable and cost-effective solutions toimprove quality and ensure on-time delivery of management deliverables as well asenhance department efficiencies amidst fast-paced working environments.

Experience

1. Global End User Services Delivery Manager

   Capgemini

   Aug 2020 — Present · US

   Serviced multiple accounts on regular basis to propose new products or services and maximize revenue• Oversaw global business development and partner relationships, with customer to expand footprint further into the business• Managed book of business worth $12.5M across 3 accounts• Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.• Decreased spending by 12% year over year through effectively achieving efficiency targets• Attrition rate across all teams direct and indirectly below was 5.2%• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.• Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.and shifting more work to Level 0• Improved automation and zero touch solutions across multiple client accounts

Skills

• Analysis
• Instructor-Led Training
• Leadership
• Process Improvement
• Marketing
• Vpn
• IT Management
• Project Management
• Program Management
• Servers
• Itil
• Strategy
• Microsoft Exchange
• Strategic Planning
• IT Service Management
• Account Management
• Requirements Analysis
• Vendor Management
• Networking
• Service Delivery
• Technical Support
• Business Analysis
• Databases
• Microsoft Excel
• Team Leadership
• Service Desk
• Software Documentation
• Security
• Enterprise Software
• Bmc Remedy
• Customer Satisfaction
• Training
• Sharepoint
• Testing
• Microsoft Office
• Sales
• Disaster Recovery
• Integration
• Customer Service
• Software Installation