Chris Fielding
Customer Experience Manager @engine
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WORK HISTORY
Customer Experience Manager @engine
GB
Cultivating mutually beneficial working relationships with our customers. Designing and delivering online training to increase product engagement and adoption. Creating intuitive and responsive web based performance dashboards using our enterprise grade business intelligence environment. Co-ordinating all development requests and ensuing that the customer always receives a best in class user experience.
EDUCATION
Loughborough University
Bachelor of Science (BS), Geography
ABOUT CHRIS FIELDING
On a mission to help customers unlock the power of their data by creating innovative and intuitive mobile and web-based performance applications.I’m a CIMA accountant with almost 20 year post qualified experience. Not from a financial background, I’ve found a core skill is my ability to translate complex financial concepts into easy-to-follow practical advice.At the Co-operative I had a wide range of analytical roles, discovering my passion for business partnering with senior decision makers across the business. Taking roles working with different functions allowed me to get a complete overview of what it took to run a successful business.My final role was to lead the Co-op’s first Business Intelligence team, where I was first introduced to enterprise BI environments. My greatest achievement was to create an iPad application that allowed the operations team to view their stores performance while they were on the road, a truly transformational product. In 2014 we launched Wizard Commercial Analytics with the ambition of bringing industry leading analytics and insight to the world of small and medium sized businesses. Today we have found our niche, delivering three primary applications:Spotlight Retail AnalyticsRevolutionary web-based sales forecasting and inventory management application for retail food suppliers. Spotlight unlocks the power of retail data through dynamic analytics reporting, automated data management, customised demand plans and convenient mobile access. Spotlight delivers zero touch, on demand and ready-to-share information, highlighting key focus areas to improve business performance. https://nuqleous.com/spotlight/Virtual Production ManagerQuality Assurance mobile application, allowing factory owners to view their product defects in real time. Our customers can react immediately to diagnose the issues and take action. This insight is available within the factory and on mobile devices so no matter where our customers are in the world, they can stay on top of their factory performance. Finance Director - VFD ProVFD Pro helps accountants provide advisory services to their customers. Updated with a single click and displaying transaction level information, our customers provide this service without having to spend money and time upskilling their teams. They can focus their energy on understanding their clients’ performance, providing proactive advice that increases client engagement and improves decision
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