Christopher Fason

About Christopher Fason

IT leader with 24+ years of technical and leadership experience including Infrastructure & Operations, Application Development, Application Support and IT Process Management. Empathetic servant leader with a heart for coaching and development and treating people with respect and dignity. My background includes an accumulation of experience building incident management and change management processes. I’m confident in my ability to communicate intricate technical issues to non-technical stakeholders. I am a process optimizer comprehending business challenges to develop creative and scalable solutions creating measurable results worth replicating.I am respected by my peers for exemplary work ethic and repeatedly promoted to roles of progressive responsibility. Additionally, I’m a knowledgeable go-to resource to clients, peers, and key decision-makers. I’m a catalyst of success managing multi-million-dollar cost centers and providing value and savings under increasing budget constraints.

Experience

1. Eit Operations Team Lead

   BlueCross BlueShield of Tennessee

   Sep 2024 — Present · Chattanooga, TN, US

   In my role as EIT Operations Team Lead at BlueCross BlueShield of Tennessee, I directly manage the IT Asset Management & Mobile Device team as well as the PC Install team. I also assist with day to day production support tasks as needed. Responsibilities include overseeing PC break/fix hardware deployments, Windows 11 refresh deployments, and managing asset inventory in ServiceNow. I liaise, plan, coordinate, and consult with multiple levels of leadership. I assist with budget projection and planning, project planning, project delivery and vendor management.

Education

• The University of Tennessee at Chattanooga

  Unfinished, Information Technology

  1991 — 1993

Skills

• Wintel
• Technical Support
• Business Analysis
• Microsoft Exchange
• Vmware
• Microsoft Sql Server
• Requirements Analysis
• Business Requirements
• Citrix
• Sharepoint
• Information Technology
• Process Improvement
• Active Directory
• Windows Server
• Hardware
• Networking
• Program Management
• Windows
• IT Operations
• Db2
• Business Continuity
• System Administration
• Databases
• Requirements Gathering
• Insurance
• Troubleshooting
• IT Strategy
• Vendor Management
• Vmware Esx
• Business Process
• Netiq Appmanager
• Integration
• Systems Analysis
• Business Intelligence
• Wilderness First Aid
• Iis
• Project Planning
• Disaster Recovery
• Software Project Management
• System Deployment