Christopher Elliott

Experience

1. Social Media Analyst Patient Care Advocate

   Hone Health

   May 2025 — Present

   For Hone Health I strive to be the voice of the brand on social media, dedicated to providing exceptional customer support and fostering a positive community. My role bridges the gap between social media marketing and customer service, focusing on resolving inquiries, managing conversations, and building brand loyalty through direct engagement.Key Responsibilities:Act as the first point of contact for all customer service inquiries and comments across social media channels (like Instagram, Facebook, Twitter/X, LinkedIn etc.).Respond to comments and direct messages promptly, professionally, and with empathy.Proactively monitor social channels for brand mentions and customer conversations to identify opportunities for engagement.Resolve customer issues efficiently, escalating complex cases to the appropriate internal teams when necessary.Analyze social media sentiment and customer feedback to provide actionable insights to the wider marketing and product teams.

Education

• Delaware Valley University

  Master of Business Administration (MBA), General Studies

  2013 — 2015

• Delaware Valley University

  Bachelor of Science (BS), Business Administration/Sports Management

  2008 — 2012

Skills

• Operations Management
• Social Networking
• Media Relations
• Social Media
• Microsoft Office
• Sales
• Market Research
• Negotiation
• Menu Development
• Cold Calling
• Event Management
• Freight Brokerage
• Freight Transportation
• Public Speaking
• Sales Operations
• Customer Service
• Leadership
• Sales Management
• Business Development
• Marketing
• Social Media Marketing
• Powerpoint
• Microsoft Excel
• Microsoft Word
• Team Building
• Management
• Time Management
• Public Address Announcing