Christopher Dilley

About Christopher Dilley

Results-driven Senior Program Manager with 17+ years of experience across the tech sector, specializing in customer success, operational excellence, SaaS and cloud solutions. My expertise lies in driving client engagement, increasing product adoption, and ensuring customer satisfaction by aligning business goals with tailored strategies. I have a proven track record of building strong relationships with C-suite executives and key stakeholders to create impactful, long-term partnerships.At companies like Google and ServiceNow, I streamlined operations, scaled customer success programs, and led cross-functional initiatives to drive client success. I bring deep knowledge of cloud services, technical project management, and global account management, ensuring customers achieve their business objectives through innovative solutions.Key skills include: Customer Success & Retention SaaS & Cloud Solutions Expertise Account Management & Client Engagement Strategic Program & Project Management Cross-Functional Leadership Stakeholder Communication & C-Suite EngagementI’m passionate about driving customer outcomes and building scalable, efficient success programs. I’m looking to bring my customer success expertise to forward-thinking tech companies that value innovation, teamwork, and customer-centric strategies.

Experience

1. Senior Program Manager

   Cloudflare

   Aug 2025 — Present · New York, NY, US

   Lead Cloudflare’s NYC Executive Briefing Center. Own strategy, operations, and guest experience for high-stakes executive briefings, partnering across RevOps, Sales, Product, and Marketing to align agendas to account objectives and measure business impact- Own the full briefing lifecycle: intake and qualification, agenda design, speaker selection, executive prep, day-of facilitation, and post-brief follow-up- Build the NYC operating model and playbooks that scale with London and future sites- Develop and manage the speaker roster and content library with clear version control and talk-track alignment- Establish metrics and reporting for sourced and influenced pipeline, deal acceleration, executive coverage, NPS, and presenter quality- Drive operational excellence: capacity planning, calendar and resource management, vendor SLAs, A/V readiness, and risk mitigation- Serve as the primary NYC liaison for executive engagement and coach account teams on briefing strategy and best practices.

Education

• Pace University

  Bachelor of Arts (B.A.)

Skills

• Editing
• Grants
• Public Speaking
• Non-Profits
• Grant Writing
• Public Relations
• Program Development
• Event Planning
• Social Media
• Fundraisers
• Annual Giving
• Community Outreach
• Research
• Stewardship
• Fundraising
• Philanthropy
• Prospect Research
• Event Management
• Volunteer Management