Christopher Horton
Experienced Operations Leader In Healthcare
- Role
- Supervisor at CHRISTUS Health
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Christopher Horton
Results driven, detail-oriented leader with over 5 years experience within the healthcare…
Experience
Supervisor
May 2019 — Present
Managed a team of 15 Insurance benefits teammates. Provided day-to-day leadership, workflow distribution, reporting,on-boarding training for new staff, performance management, and individual employee career development. Supervised inbound benefit customer service team who collaborate with Claims, Eligibility, Prior Authorizationand Appeals to provide benefits according to insurance plan and review claims with members as well asproviders Analyze and track teammate performance against defined metrics and drive continuous improvement throughemployee coaching and feedback Workforce management on call volume, forecasting, resource capacity and efficient staff scheduling to meetservice level targets Monitor individual and team performance and ensure KPIs are met to achieve customer satisfaction,operational efficiency and team work Developed and implemented material for training and refresher training as identified and required bymanagement Conducted regular team meetings to enhance teamwork and communicate process and procedure updates
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