Chris Walls

Co-founder @Customerist

Leeds, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2025 — Present

Co-founder @Customerist

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Everyone claims to be customer-first. Few truly are.The reality is, customer-first too often lives in strategy decks, not in data, systems, culture, or daily decisions. The symptoms are everywhere: customer data are not leveraged, suboptimal analytics, org structures misaligned, no shared definition of ‘customer-centric’, siloed teams, and short-term focus over long-term customer relationships.The result? Missed growth. Fractured teams. Lost customers.Customerist exists to change that. We\'re a global boutique consultancy that helps ambitious teams turn customer-centricity into a measurable, operational reality. Our work spans customer data and analytics, CRM, loyalty, CX, and the people and culture needed to sustain it.

EDUCATION

2002 — 2005

University of Nottingham

BSc Jt Hons, Mathematics, Philosophy

SKILLS

Software DevelopmentScrumData ModelingProblem SolvingCrmData MiningAnalysisData ScienceRequirements AnalysisStrategyE-CommerceData WarehousingProfessional ServicesRetailDatabasesLoyalty MarketingBusiness AnalyticsSasDigital MarketingVbaLeadershipData VisualizationBusiness IntelligenceConsumer LendingDatabase MarketingAnalyticsBusiness AnalysisLoyalty AnalyticsSystems ThinkingWeb AnalyticsAgile MethodologiesManagementTeam BuildingStakeholder ManagementBig DataTeam LeadershipAgileSegmentationTestingSurvey Research

ABOUT CHRIS WALLS

People-focussed, data-driven, customer-centric senior leader with 20+ years global experienceFractional and interim leadership - CMO, CDO, CCO, COO, CFONon-exec director / board memberAdvisor to startup founders, mentor to emerging digital talentConsulting on CRM, loyalty, customer insight & analytics, ecommerce, marketing, digital transformation, people strategyExperience of 2 startup acquisitions and subsequent integrations

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Chris Walls — Co-founder at Customerist in Leeds, GB | Unifers