Christopher Daniel
Transformational Leader in Global Service Desk & Service Management | Driving Business Value & Customer Satisfaction | Formerly at Ericsson and Prometric
- Role
- Senior Program Manager at HCLTech
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Christopher Daniel
My professional identity is a commitment to addressing customer needs and delivering…
Experience
Senior Program Manager
Jul 2024 — Present · Bangalore Urban, IN
Leading a team of Service Management professionals and teams comprising of Service Desk, Incident, and Problem Management- Manage portfolio of 17 Customer Accounts with an ACV of $27M - Manage internal and customer relationships, and strengthen the partnership
Education
Sikkim Manipal University, Gangtok
Master of Business Administration (MBA)
Business Technology Education Council U.K
PG in Business and Finance
PMI
PMP
Delhi University
B.Com
Skills
- Transition Management
- Business Process
- Business Process Re-Engineering
- Strategy
- Call Centers
- Performance Management
- Crm
- Service Delivery
- Profit Centre Management
- Bpo Partner Management
- Customer Experience
- Strategic Business Planning
- Operations Management
- Customer Relationship Management (Crm)
- Bpo
- Customer Relationship Management
- Outsourcing
- Project Management
- Strategic Planning
- Leadership
- Team Management
- Vendor Management
- Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.