Christopher Cavendish
- Role
- Senior Voice Collaboration Engineer at Insight Global
- Location
- Canton, GA, US
- LinkedIn followers
- 500 followers
About Christopher Cavendish
I am a highly motivated and results-driven I.T. professional with a strong focus on…
Experience
Senior Voice Collaboration Engineer
May 2021 — Present
Deployment, configuration and support of Cisco Unified Communications, Call Manager, Unity Connection and Contact Center including upgrades. • Closely work with the network team and stakeholders to define all system requirements and design solutions to meet business needs. • Perform diagnosis, resolution, root cause analysis and permanent resolution of VoIP system issues and effectively communicate findings and resolution to leadership. • Develop strategies for ongoing maintenance, support and system upgrades to keep the company on the cutting edge of technology solutions. • Identify and design opportunities and ideas for automation and other process improvements. • Implement design improvements for highly redundant and available voice network and develop reliable disaster recovery procedures to support business continuity. • Maintain all VoIP devices configured and maintained in accordance with appropriate standards, best practices and regulatory compliance requirements. • Maintain checks to ensure the VoIP network is securely protected and mitigate all threats and vulnerabilities for daily operation. • Administration and maintenance of Webex Control Hub suite including beta testing new products for Cloud Connected UC. • Configuration and maintenance of Unimax automation tool for on boarding and off boarding of users • Utilizing Unimax and Akkadian to build automated custom reporting as well as automated on boarding and off boarding.
Skills
- Cloud Computing
- Helpdesk
- Technical Support
- Hardware
- Team Leadership
- Cisco Ucs
- Wan
- Cisco Voip
- Cisco Technologies
- Wireless
- Collaboration
- Network Administration
- Microsoft Exchange
- Help Desk Support
- Call Manager
- Sip Trunking
- Computer Hardware
- Virtual Private Network (Vpn)
- Switches
- Scada
- Dns
- Lan-Wan
- Telephony
- Managed Services
- Telecommunications
- Dhcp
- Asterisk
- Unity Connection
- Linux
- T1
- Wireless Networking
- Sip
- Ip Pbx
- Tier Ii
- Firewalls
- Vpn
- Call Centers
- Tcp/Ip
- Cisco Ios
- Ip Addressing
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