Chris Baker
Customer Experience & Data Operations Leader | Driving Scalable Support Solutions | Building High-Performing Teams
- Role
- Customer Service Manager at Hoffmaster
- Location
- Neenah, WI, US
- LinkedIn followers
- 500 followers
About Chris Baker
I’m a customer-focused operations leader with 10+ years of experience building and leading teams that support both external customers and internal business users. My career has centered around one core goal: making it easier for people to do their jobs and serve customers well. Whether leading customer service teams or managing data and e-commerce operations, I focus on creating systems, processes, and team environments that enable consistent, high-quality support. I’ve led teams through complex operational challenges—ranging from high-volume order environments to global data transformations—while keeping the focus on service, clarity, and reliability. What I do best: Build and develop teams that deliver exceptional customer support Improve processes so employees can work more efficiently and effectively Bridge gaps between departments to create a better end-to-end customer experience Design workflows and systems that support both frontline teams and end users I’m especially passionate about roles where I can lead teams, improve service delivery, and create better experiences for both customers and employees.
Experience
Customer Service Manager
Nov 2024 — Present · Oshkosh, WI, US
Lead a customer service team supporting high-volume order processing across sales, production, and logistics-Develop and coach team members to deliver consistent, high-quality support while improving engagement and accountability-Partner with internal teams to quickly resolve issues and improve the overall customer experience-Implement workflow improvements and automation to reduce manual effort and increase responsiveness-Track and manage KPIs tied to service levels, team performance, and customer satisfaction
Education
University of Wisconsin-Whitewater
BS, Communications
Skills
- Sql
- Visio
- Business Analysis
- Continuous Improvement
- Business Process Improvement
- Data Management
- Winshuttle
- Data Governance
- Sap Erp
- Sap
- Change Management
- Sap Products
- Business Intelligence
- Vendor Management
- Management
- Cross-Functional Team Leadership
- Business Process
- Project Management
- Access
- Project Planning
- Supply Chain
- Enterprise Resource Planning (Erp)
- Sharepoint
- Process Improvement
- Team Leadership
- Erp
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