Christopher Wilson

Team Manager @Wescot Credit Services Limited

Glasgow, GB

Responsible for leading team leaders to ensure business requirements are delivered to plan, including compliance, commercial, operational efficiency targets and managing in accordance with the company competency framework, policies and procedures.• Responsible for the delivery of department SLA’s, ensuring all operational team targets are met or exceeded.• Management of multi-channel contact points such as inbound, outbound calls and written (email & white mail) ensure the highest level of customer service.• Understand the compliance, conduct and regulatory requirements of the financial services industry.• Management of all performance meetings/procedures to ensure optimum delivery of support to customers from members of staff. • Responsible for all Human Resource related procedures/meetings.• Use of performance related MI data and internal systems to ensure the correct outcome for all customers.• Interaction with onsite based client. • Driving & guiding a positive ‘can do’ culture/attitude to inspire team leaders and agents alike to achieve and maintain confidence and maturity for a high degree of self-management and autonomy with their role.

Glasgow Caledonian University

Bachelor's degree, Scottish Legal System

University of Strathclyde

Law