Christopher Wilburn

About Christopher Wilburn

Results-driven executive with extensive experience leading complex organizations to achieve business objectives. Proven ability to build and lead high-performing teams, ensuring comprehensive ownership and strategic resource deployment for impactful results. Committed to maximizing value across all areas of responsibility. Expertise in team leadership, process optimization, project management, budget analysis, and strategic planning developed through extensive operations experience. These competencies are highly transferable across diverse business units and industries, demonstrated by a background in leading front and back-office operations, risk management, and support functions. Please review a few of my top career highlights below:* Implemented enhancements that led to an annual savings of $1.8M, by advancing business risk advisory practices through establishing a streamlined interaction model and clear processes adopted across multiple business units. Enhanced strategic decision-making, change management, process rigor, and operational efficiency to achieve maximum impact.* Directed the evaluation of control frameworks to streamline customer-facing processes by reducing manual and ineffective controls. This initiative led to the identification, consolidation, or retirement of over 150 manual controls, thus simplifying the risk environment, enhancing testing efficiency, and driving significant operational efficiencies through automation.* Implemented a comprehensive regulatory testing program, expanding from 25 support personnel to 250 within one year, by developing a data capture system to collect consistent and actionable performance data across 189 processes. Directed the team in connecting data to generate reports measuring compliance with 36 federal regulations. Achievements included scaled processes with low tester variation, reliable data for informed decision-making, identification of performance deficiencies, and highest rating outcome from an Internal Audit of the program post-deployment.I am excited to expand my professional network. Please connect with me at c••••••••@gmail.com. AREAS OF EXPERTISE Team Leadership, Development, & CoachingOperational Execution | OptimizationStrategic Direction Stakeholder Analysis & Management First-Line and Second-Line Risk ManagementEnterprise Risk Management (ERM)Operational & Compliance RisksControl Design, Testing, and AssessmentKey Risk Indicators (KRIs)Audit & Exam Management

Experience

1. Enterprise Risk Managment

   Discover

   Sep 2024 — Present

   Support transforming Second Line of Defense Enterprise Risk Management programs through the Risk Transformation Office. Direct action plan development, monitor work completion, and prepare governance materials for reporting to Management Committees and the Board to communicate completion status and identify risks to overall plan execution.• Lead integration initiatives for the merger of Capital One and Discover Corporate Risk Management Offices.• Ensure compliance with financial plans, conduct Monthly Business Reviews, execute Internal Audits and Exams, and manage organizational strategy.• Manage third-party relationships worth over $7MM from proposal to delivery. Renegotiated a contract, saving $1MM.

Education

• Empire State University

  BS, Business Administration

  2010 — 2012

• State University of New York at Delhi

  Hotel Management

  1999 — 2001

Skills

• Finance
• Retail Banking
• Credit
• Team Building
• Management
• Relationship Management
• Leadership
• Customer Satisfaction
• Training
• Human Resources
• Call Center
• Strategic Planning
• Sales
• Customer Experience
• Loans
• Coaching
• Banking
• Sales Management
• Cross Selling
• Customer Retention
• Employee Training
• Customer Service