Christopher West

About Christopher West

A professional with 25+ years of experience in the job marketplace, demonstrating enthusiasm, team focus, and client centricity. Skills have been honed in areas such as retail, customer/client service, fraud/loss mitigation, call center operations, sales, project consulting/management, employee engagement, professional development and coaching, and performance management. Exhibiting leadership interpersonal skills, strong work ethic, business acumen, self-motivation, and a proponent of collaboration within teams. Over the past 10+ years, have dedicated time, passion, and support to fellow employees and the community to spearhead and promote initiatives/presentations focused on professional development, mentorship, engagement, and fostering a diverse and inclusive environment for others to work, live, and thrive.

Experience

1. Vice President, Merchant Client Operations Group Operations Manager

   Bank of America

   May 2023 — Present · Newark, DE, US

   Leading 40-45 employees, distributed across the Christiana (DE) and Addison (TX) locations, with the responsibility of supporting to both clients and internal business partners, in relation to the entire merchant transaction process, from the initial cardholder swipe to the subsequent funding process.

Education

• Wilmington University

  Business Management, Business Administration and Management, General

  2009 — 2014

• Morgan State University

  Civil Engineering

  1999 — 2002

Skills

• Access
• Workforce Management
• Data Analysis
• Call Center
• Credit Cards
• Powerpoint
• Microsoft Excel
• Customer Service
• Nice Call Recording
• Microsoft Word
• Team Leadership
• Time Management
• Call Centers
• Microsoft Office
• Sales
• Avaya
• Fraud
• Financial Analysis
• Coaching
• Program Management
• Banking
• Iex Total View
• Risk Management
• Operations Management
• Management