Christopher Knox
VP of Service Operations @Quench USA, Inc.
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WORK HISTORY
VP of Service Operations @Quench USA, Inc.
US
Vice President of Service Operations at Quench Water, leading nationwide service teams to deliver exceptional customer experiences. Passionate about driving operational excellence, optimizing field service processes, and leveraging data to enhance performance and customer satisfaction. Dedicated to building high-performing teams, fostering collaboration, and ensuring scalable, efficient service delivery in the point-of-use drinking water industry.
EDUCATION
Drexel University
Bachelor of Science (B.S.), Business and Engineering
Navy Nuclear Power School
NNPTC, Nuclear Power Technology & Propulsion
SKILLS
ABOUT CHRISTOPHER KNOX
Customer-centric executive with 15+ years of diverse leadership experience directing product development, quality management, field service transformation, spare parts supply chain, and technical product & service operations. Resourceful problem solver and empathetic leader with a deep desire to continuously improve all aspects of business. Adaptable and curious with demonstrated success conveying vision and operational growth strategies driving innovation, profitability, and customer success within fast-paced technical environments.Specialties: Leadership & Team Building • Operations Management & Service Delivery • Product & Concept Design • Customer Needs Assessment • Operational Management & Training • Data & Marketing Analysis • Budgeting & Cost Control • Continuous Process Improvement • Talent Development & Onboarding • Contract Negotiations • Marketing Strategy Optimization • Performance Measurement • Project Management • Acquisition & CRM Implementations • New Business Development
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