Christopher Teresi
Senior Operations Manager skilled in cross-functional collaboration, lean process implementation, and automation to optimize contact center performance.
- Role
- Sr Manager, Contact Center Operations at International
- Location
- Naperville, IL, US
- LinkedIn followers
- 500 followers
About Christopher Teresi
I am a successful business management professional with extensive leadership experience in customer service, contact center operations, logistics, and supply chain management. I\'ve built and maintained solid relationships with executive leadership, peers, suppliers, and customers that have been key in solving complex problems. I have also built and developed several teams designed to provide best-in-class service. I have successfully led team members, while incorporating executive and customer feedback, in the establishment of standard operating procedures and metrics that drive the necessary performance. This team and process development, combined with innovative strategic initiatives, cross-functional engagement, process improvement skill, and focus on results, has led to numerous significant improvements in key performance indicators and ultimately the customer\'s experience. I have vast experience in data interpretation, and use of Excel, PowerPoint, Power BI, and various CRM and CMS tools (including Salesforce) and telephony systems.
Experience
Sr Manager, Contact Center Operations
Sep 2021 — Present · Lisle, IL, US
Education
Keller Graduate School of Management of DeVry University
Master of Business Administration - MBA
Elmhurst University
Business Administration
Skills
- Warehousing
- Forecasting
- Software Documentation
- Kaizen
- Customer Satisfaction
- System Administration
- Product Development
- Manufacturing
- Customer Service
- Operations Management
- Continuous Improvement
- Six Sigma
- Logistics
- Warehouse Management
- Shipping
- Inventory Management
- Erp
- Strategic Planning
- Transportation
- Budgets
- Call Center
- Purchasing
- Contract Negotiation
- Problem Solving
- Team Building
- Management
- Business Process Improvement
- Leadership
- Business Process
- Lean Manufacturing
- Training
- Supply Management
- Pricing
- Cross-Functional Team Leadership
- Project Planning
- Parts
- Automotive
- Strategic Sourcing
- Supply Chain
- Transportation Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.