Christopher Stam

About Christopher Stam

Customer Contact Center Leader:I am a senior level customer expert; a shared services and technology professional that as a transformational catalyst focuses on customer experience and shared services/contact center industries in the public and private business sectors. I have extensive global experience and expertise concentrating on providing high value customer solutions, operational execution and delivery through the implementation of best-in-class technologies, operational methodologies and self-service to include, GEN AI & Agentic AI support strategies with an emphasis on internal and external self-service tools and strategies. Importantly, I build collaborative relationships at all client levels but especially at the “C Suite” to design, build and deliver complex solutions to the people, stakeholders and customers they serve.

Experience

1. Director, Consult Partner

   Kyndryl

   Jan 2026 — Present · US

   Contact Center technology and engineering

Education

• Eastern University

  MBA, Economic Development

  1997 — 2000

• Temple University

  Bachelor of Arts (BA)

  1984 — 1987

Skills

• Program Management
• Lead Generation
• Vendor Management
• Salesforce.com
• Operations Management
• Service Delivery
• Business Analysis
• Social Media
• Cross-Functional Team Leadership
• Workforce Management
• Call Centers
• Business Development
• Strategy
• Retail
• B2b
• Outsourcing
• Account Management
• Change Management
• Customer Satisfaction
• Training
• Banking
• Team Management
• Management Consulting
• Human Resources
• Contact Centers
• Performance Management
• Financial Services
• Crm
• Budgets
• Leadership
• Inbound Marketing
• Management
• Team Building
• Process Improvement
• Customer Retention
• Customer Experience
• Customer Service
• Start-Ups
• Offshoring
• Bpo