Christopher Smith

Senior Complaint Handler @Equiniti

Liverpool, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jun 2023 — Present

Senior Complaint Handler @Equiniti

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Investigating customer complaints and reviewing complex transactions and credit file data to determine if the business has acted responsible with internal lending rules and in line with FCA regulations. Corresponding with customers via bespoke letters to (directly or via CMC) to address all complaint points. Managing case load and exceeding target.

EDUCATION

2007 — 2010

Edge Hill University

Business Management, Marketing, Economics, Finance, Management, Decision Making, Economics

SKILLS

InvestigationExceeding TargetsSalesOnline MarketingBank ReconciliationTrainingMicrosoft ExcelLetter WritingCustomer ServicePaymentsExceeding Customer ExpectationsTeamworkTelecommunicationsData AnalysisSocial MediaAccount ReconciliationTime ManagementOutbound MarketingNew Business DevelopmentCollectionsOrganization SkillsComplaint ManagementCommunicationProject ManagementData EntryCustomer SatisfactionStrategic PlanningCase ManagementFinancial Services

ABOUT CHRISTOPHER SMITH

Highly motivated professional with 10+ years experience in the financial sector. I have…

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Christopher Smith — Senior Complaint Handler at Equiniti in Liverpool, GB | Unifers