Christopher Slovinski

Department Manager @Michigan Department Of Insurance And Financial Services

Lansing, MI, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2024 — Present

Department Manager @Michigan Department Of Insurance And Financial Services

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Lansing, MI, US

Managing analysts conducting the review of insurance filings in the Property and Casualty section of the Office of Insurance Rates and Forms. Responsible for the review of rates and forms filings submitted by insurance companies for regulatory approval, and for enforcing the state and federal law as it pertains to insurance rates and forms. Participating in National Association of Insurance Commissioners working groups including the study of Homeowner Insurance Rates, Climate Study, and Catastrophic weather events. Conducting virtual meetings with Insurance Carriers related to the enforcement of insurance statutes and rate adequacy. Developed project management templates and procedures to create tracking and efficiently in project management within the department. Developed cross training program for the section.

EDUCATION

N/A

LIMRA Training

Associate, Life Management Institute 2015

1993 — 1997

Grand Valley State University

Bachelors, Advertising and Public Relations

SKILLS

Sales OperationsCustomer ServiceCustomer SatisfactionCall CenterHiringEmployee EngagementWorkforce ManagementCall CentersForecastingSchedulingInventory ManagementInventory ControlMetricsCoachingWordSupply Chain ManagementP&L ManagementBudgetingPowerpointStrategic PlanningEmployee RelationsCross-Functional Team LeadershipPeople ManagementMentoringLeadership DevelopmentTime ManagementP&L ResponsibilityExcelMerchandisingSellingProcess ImprovementTelecommunicationsP&LConsultative SellingProfitabilityPerformance ManagementTeam ManagementOutlookMicrosoft OfficeAvaya

ABOUT CHRISTOPHER SLOVINSKI

Customer-focused professional with extensive experience in leading cross-functional and geographically dispersed teams in development and execution of customer success roadmaps.Proven success in identifying, designing, and providing recommendations for process changes to improve customer experience. Excel at overseeing outbound and inbound call strategy including staffing, call prioritization, and efficacy to meet and exceed goals. Demonstrated excellence in formulating and optimizing processes and procedures that guide member engagement and support teams to efficient and effective performance. Remarkable background in building and directing teams of associates and managers that increase performance and engagement, productivity, and reduce turnover. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight.

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Christopher Slovinski — Department Manager at Michigan Department Of Insurance And Financial Services in Lansing, MI, US | Unifers