Christopher Silva
\"Customers don\'t care how much you know until they know how much you care.\"
- Role
- Guest Service Associate at Hyatt
- Location
- Lawton, OK, US
- LinkedIn followers
- 500 followers
About Christopher Silva
Experienced Customer Service Manager with a demonstrated history of success working in…
Experience
Guest Service Associate
Jul 2017 — Present
Responsibilities included answering phone calls promptly and knowledgeably, ensuring complete and accurate information to Hyatt guests while navigating them through the reservation process and making them aware of immediate area, services, attractions, and events to as well as multiple options, programs and benefits available to them through the Hyatt Loyalty Program.
Education
Texas A&M University
Bachelor's degree, Business Management
1992 — 1997
Skills
- Leadership Development
- Business Development
- Cross Functional Team Building
- Management
- Executive Coaching
- Business Strategy
- Organizational Leadership
- Training
- Strategic Leadership
- Sales
- Strategic Communications
- Coaching
- Strategic Negotiations
- Executive Management
- Team Motivation
- Operations Management
- Team Management
- Corporate Communications
- Customer Relationship Management (Crm)
- Team Leadership
- Strategic Thinking
- Leadership
- Social Media
- Business Intelligence
- Strategic Human Resource Planning
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