Christopher Sharper

Desktop Support Analyst @StepStone Group

Charlotte, NC, US

As a Desktop Support Analyst at StepStone Group, I provide frontline technical support to ensure the efficient operation of IT systems and end-user productivity. I troubleshoot and resolve hardware, software, and network-related issues while delivering exceptional customer service across the organization.Key Responsibilities: • Serve as the first point of contact for IT-related inquiries, providing technical assistance via phone, email, and in-person. • Install, configure, and maintain hardware (laptops, desktops, monitors, printers) and software systems. • Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint. • Assist with Active Directory tasks such as password resets, user account creation, and group membership changes. • Maintain and document technical procedures, support requests, and resolutions using ticketing systems (e.g, ServiceNow). • Collaborate with IT team members and leadership to streamline processes and support project-based initiatives. • Provide onboarding and technical orientation for new employees. • Participate in hardware refresh cycles, imaging, and inventory management.Tools & Technologies: • Microsoft 365 Suite (Outlook, Teams, Excel, etc.) • Windows OS & Active Directory • ServiceNow (or other ITSM tools) • Remote support tools (e.g, BeyondTrust, Bomgar Cloud) • Hardware troubleshooting and imaging tools

Winston-Salem State University

Bachelor’s Degree

University of North Carolina at Charlotte

Cybersecurity Bootcamp, Cybersecurity

Duval Senior High School

High School Diploma