Christopher Sharper

About Christopher Sharper

Entrepreneurial-minded and results-driven cybersecurity professional with a strong…

Experience

1. Desktop Support Analyst

   StepStone Group

   Mar 2025 — Present · Charlotte, NC, US

   As a Desktop Support Analyst at StepStone Group, I provide frontline technical support to ensure the efficient operation of IT systems and end-user productivity. I troubleshoot and resolve hardware, software, and network-related issues while delivering exceptional customer service across the organization.Key Responsibilities: • Serve as the first point of contact for IT-related inquiries, providing technical assistance via phone, email, and in-person. • Install, configure, and maintain hardware (laptops, desktops, monitors, printers) and software systems. • Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint. • Assist with Active Directory tasks such as password resets, user account creation, and group membership changes. • Maintain and document technical procedures, support requests, and resolutions using ticketing systems (e.g, ServiceNow). • Collaborate with IT team members and leadership to streamline processes and support project-based initiatives. • Provide onboarding and technical orientation for new employees. • Participate in hardware refresh cycles, imaging, and inventory management.Tools & Technologies: • Microsoft 365 Suite (Outlook, Teams, Excel, etc.) • Windows OS & Active Directory • ServiceNow (or other ITSM tools) • Remote support tools (e.g, BeyondTrust, Bomgar Cloud) • Hardware troubleshooting and imaging tools

Education

• Winston-Salem State University

  Bachelor’s Degree

• University of North Carolina at Charlotte

  Cybersecurity Bootcamp, Cybersecurity

• Duval Senior High School

  High School Diploma

Skills

• Microsoft Office
• Customer Service
• Microsoft Excel
• Microsoft Word
• Powerpoint
• Public Speaking
• Research
• Leadership
• Exercise Physiology
• Personal Training
• Coaching
• Outlook
• Time Management
• Training
• Event Planning
• Social Networking
• Teamwork
• Management
• Sports
• Sales