Christopher Sgro

About Christopher Sgro

Senior business leader in business development, customer service, retention, technical support and business operations spanning across multiple markets and channels, leading increasingly larger teams, while creating and implementing strategies aligned with key business priorities- Proven track record for driving performance in Growth and Retention - Driving Profitability Higher- Increasing New and Strategic Product Penetration- Delivering World Class Customer ExperiencesMotivation- Promoting and Proliferating Organizational Values and Culture- Fostering an Employee Centric Work Environment- Championing Career Development and Progression- Building & Leading High Performing Teams- Creating Strategies and Partnership to Enhance the Customer Experience- Challenging Current Methods for Process Improvement Attributes- Highly effective educator, mentor, and communicator; recognized for building strong effective teams through building relationships that positively influence development and performance- Elevated business acumen with extensive technical knowledge on Wireless Products and Services; Operational Discipline, and Customer Support Systems- Transformative leader demonstrating competencies in creating winning culture, innovation, process refinement, and best practice identification and implementation thereof. Skills include:Business Operations | Labor Relations | Budget Forecasting | Leadership Coach | Business Development Relationship Building | Employee Engagement and Retention | Strategic Planning | Data Analysis | Large Team Management | Strong Business Acumen | Problem Solving

Experience

1. Operations Leader

   Foundever

   Sep 2021 — Present

Education

• Fordham University

  BA, Economics

  1900 — 1900