Christopher S.

About Christopher S.

An ambitious Information Technology Leader, with proven abilities in strategic planning, managing projects, managing customers, leading and developing staff, and improving efficiencies. Quickly grasps complex concepts and analyzes ideas into a logical strategy. Able to identify areas of strength and weakness in order to implement company policies, standards, and processes that optimize productivity. Demonstrates leadership capabilities by motivating staff to perform at maximum productivity while controlling costs.

Experience

1. Senior Program Manager

   JM Family Enterprises, Inc.

   May 2010 — Present

   Lead and mentor management team of Business Analysts, Project Managers, Support Staff, and Data Analysts throughout both the project and support lifecycles.• Develop and oversee the $125M multi-year Strategy Program roadmap and portfolio. Provide guidance and leadership to members of the Delivery management team. • Transform culture and Project Management Methodology by developing and implementing Agile Methodologies and Agile principles to reduce costs, develop accountabilities, and increase efficiencies.• Establish, develop, and maintain a team of Data Analysts to support BI/DW enterprise initiatives. Set strategic direction and oversee the execution of the BI strategy. • Establish, develop, and mentor various processes, teams, and standards including a support team to provide level 2 and level 3 support throughout the enterprise. Using the Kaizen approach and KPIs including ROI analysis, continue to refine this model into sustainable processes while rolling it out to other organizations inside JM Family. Reduce the per incident support costs by 38%.• Improve relationships with business partners using varying approaches including the establishment of a strategic team to partner with business executives in an effort to define critical, strategic business objectives, reduce costs, prioritize based upon hard and soft dollar ROIs, and provide greater efficiencies throughout the organization.(Lines of business include: Distribution, Vehicle Processing, Logistics, Supply Chain, Marketing, Warehousing, IT, Finance, Operations, and Forecasting.)• Oversee the delivery teams associated with IT support and IT projects. Establish team leaders and develop them in accordance with succession plan.

Education

• Dowling College

  Bachelor’s Degree, Business Administration, Management and Operations

  1992 — 1995