Christopher Roberson
Technical Support Engineer @Tanium ServiceNow CSA | ServiceNow ITSM | Security+| Tanium Certified Operator
- Role
- Associate Technical Support Engineer at Tanium
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Christopher Roberson
Results-driven IT professional with 10+ years of experience delivering enterprise…
Experience
Associate Technical Support Engineer
Jun 2025 — Present · Addison, TX, US
Provided Tier 1/2 technical support for Tanium platform (Tanium Console/Server/Client) — triaged incidents, executed root cause analysis, and escalated to engineering with detailed logs and reproducible steps.Diagnosed endpoint health and connectivity issues using Tanium Interact, Sensor results, Actions, and packages; created and deployed packages for remediation, patching, and configuration changes.Utilized Tanium modules (Deploy, Patch, Comply, Asset, Threat Response) to execute patches, enforce policies, and gather forensic telemetry across distributed endpoints.Authored and optimized Tanium Sensors and Packages (PowerShell/BAT/Shell) and reused prebuilt modules to collect system data and remediate at scale.Performed log collection, packet captures and endpoint forensic snapshots; correlated Tanium telemetry with SIEM (Splunk/QRadar) and EDR tools for incident investigations.Created runbooks, KB articles and reproducible test cases to reduce time-to-resolution and accelerate onboarding of junior support.Integrated Tanium with ITSM ticketing systems to automate incident creation and close loops between security and service management.Worked with API integrations and scripted automations (JSON, REST API calls) to feed asset/inventory data into CMDB and reporting tools.Conducted root cause analysis and post-incident reviews; tracked and reported metrics such as MTTR, tickets closed, and customer satisfaction (CSAT).Participated in product feedback cycles and escalations, liaising between customers and product/engineering teams for bug identification and feature requests.
Education
Dental Assistant,Basic,Class A,School of Health Sciences Detachment Sheppard AFB, TX
Dental Assisting Certificate, Dental Assisting/Assistant
2001 — 2001
Cedar Valley College
Associate of Science (A.S.), Business Administration and Management, General
2012 — 2015
Northwood University
Bachelor of Business Administration (B.B.A.)
2015 — 2016
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