Christopher Ray
Southwestern Oklahoma State University (SWOSU) Engineering Undergraduate
- Role
- Information Technology Services Intern at Southwestern Oklahoma State University
- Location
- Tulsa, OK, US
- LinkedIn followers
- 500 followers
About Christopher Ray
I am a third-year undergraduate student at Southwestern Oklahoma State University…
Experience
Information Technology Services Intern
Southwestern Oklahoma State University
May 2023 — Present · Weatherford, OK, US
Provide technical support to employees onsite and remotely using networking and software application knowledge- Responsible for installing, modifying, and repairing personal computer hardware and software systems and provide technical assistance and training to end users- Install or assist users with installation of hardware and peripheral components such as monitors, mouse & keyboards, printers, and disk drives- Install and configure specified software packages- Observe system functions to verify correct system operation- Respond to employee inquiries concerning systems operation and diagnose system hardware, software, and operator problems- Instruct users in use of equipment, and software- Recommend or perform support actions to correct problems- Coordinate activities with help desk, network services, or other information systems groups- Provide updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication- Replace defective or inadequate software packages- Complete all required product, service, and compliance training as it relates to the position- Management of accounts and reporting functions for select instructional applications- Provide logistical support for new computers and peripherals (physical setup & placement)- Coordinate computer hardware repairs- Document all work performed and enter requests for new services in the Ticketing System- Other duties as assigned
Education
Oklahoma City Community College
Certification, COMPTIA A+
Southwestern Oklahoma State University
Bachelor of Science - BS, Engineering
Southwestern Oklahoma State University
Associate's degree, Aerospace, Aeronautical and Astronautical Engineering
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