Christopher Pinnock
Senior Product Development Consultant
- Role
- Senior Product Development Consultant at Health Care Service Corporation
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Christopher Pinnock
Strategic healthcare consultant and product development expert with 5+ years of…
Experience
Senior Product Development Consultant
Health Care Service Corporation
May 2024 — Present · Chicago, IL, US
Led a strategic initiative for the state of Texas to reduce member confusion around ID cards, collaborating with IT, Marketing, and Finance to implement a medical group-level solution that improved customer experience.• Facilitated Individual and Family go-to-market strategy sessions, aligning product design and pricing with broader business objectives and driving consensus across actuarial, finance, and product stakeholders.• Conducted multi-state market and membership analyses to inform network growth and product strategy, using insights on subsidized populations and YOY trends to enhance customer engagement and market responsiveness.• Developed a vendor performance tracking dashboard, enabling transparent reporting and data-informed decisions that improved partner accountability and customer-facing program outcomes.• Led development of the 2026 Open Enrollment Roadshow, partnering across teams to shape messaging, improve content clarity, and align product and network strategy with customer and broker engagement needs.
Education
University of Central Florida
Master's degree, Health/Health Care Administration/Management
2016 — 2018
University of Central Florida
Bachelor of Science (B.S.), Health Services/Allied Health/Health Sciences, General
2011 — 2015
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