Christopher Parrish

About Christopher Parrish

AVP, Shared Services / Business Technolgy for a company providing a wide range of financial services to the military community and families.I lead multiple cross functional-teams, including change management, process excellence, development product owners, execution, and operational support in executing various shared services programs and projects to maintain, modernize, and process efficiencies and improvements, ensuring business plans remain effective, and recommending cost-reducing actions. I develop strategies for building well-managed operations, staying abreast of industry changes and regulatory requirements, and presenting recommendations to senior management on significant internal and external risks. I establish close relationships with key internal partners and stakeholders across the enterprise. Lead multiple teams, including change management, business execution support, business development, product owners, technical support, vendor management and technical development. Oversee multiple Agile teams, driving process and delivery of high-impact, high-priority Bank products, ensuring optimal customer experience and value. Sponsor and lead initiatives focused on process efficiencies and improvements, enhancing operational effectiveness, technical and digital effectiveness, and recommending cost-reducing actions. Ensure the effectiveness of business plans, continuously recommending and implementing actions to reduce costs and improve overall performance. Define, implement, and monitor Key Performance Indicators (KPIs) and Service Level Agreements to significantly improve services. Manage the delivery of high-impact and high-priority Bank products through multiple Agile teams, driving strategic business objectives with Agile methodologies to optimize customer experience and value.Skills:Change Management | Process Excellence | Operational Support | Strategic Development | Project Management | Agile Methodologies | Team Leadership | Business Development | Product Ownership | Stakeholder Engagement

Experience

1. Associate Vice President (AVP), Shared Services Business Technology

   USAA

   Jun 2022 — Present · Phoenix, AZ, US

   AVP, Shared Services / Business Technology for a company providing a wide range of financial services to the military community and families.I lead multiple communities of practice, including change management, process excellence, development product owners, execution, and operational support in executing various shared services programs and projects to maintain, modernize, and process efficiencies and improvements, ensuring business plans remain effective, and recommending cost-reducing actions. I develop strategies for building well-managed operations, staying abreast of industry changes and regulatory requirements, and presenting recommendations to senior management on significant internal and external risks. I establish close relationships with key internal partners and stakeholders across the enterprise. Lead multiple communities of practice, including change management, business development, product owners, and operational support, fostering collaboration and innovation. Oversee multiple Agile teams, driving process and delivery of high-impact, high-priority Bank products, ensuring optimal customer experience and value. Sponsor and lead initiatives focused on process efficiencies and improvements, enhancing operational effectiveness and recommending cost-reducing actions. Ensure the effectiveness of business plans, continuously recommending and implementing actions to reduce costs and improve overall performance. Defined, implemented, and monitor Key Performance Indicators (KPIs) and Service Level Agreements to significantly improve services. Manage the delivery of high-impact and high-priority Bank products through multiple Agile teams, driving strategic business objectives with Agile methodologies to optimize customer experience and value.

Education

• University of Phoenix

  Bachelors Degree, Business Management

Skills

• Mortgage Servicing
• Credit
• Residential Mortgages
• Usda
• Business Process Improvement
• Underwriting
• Credit Analysis
• Refinance
• Mortgage Banking
• Loan Origination
• Banking
• Mortgage Underwriting
• Process Improvement
• U.s. Federal Housing Authority (Fha)
• Mortgage Lending
• Fha
• Loans