Christopher Packiaraj
Head of Service Delivery | 21+ Years of Experience | IT Strategy | Service Delivery | Project & Program Management | ISO 27001 | ITIL | Continuous Improvement | 24x7 Infrastructure & Application Support
- Role
- Head of Service Delivery at IBM
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Christopher Packiaraj
IT Service Delivery and IT Operations Leader with 22+ years of experience leading…
Experience
Head of Service Delivery
Nov 2024 — Present · Mumbai, IN
Dynamic and results-driven Head of Service Delivery with over 21+ years of experience in IT service delivery, incident management, and strategic client engagement. Adept at leading high-performing teams in a 24/7 environment, ensuring seamless IT operations, customer satisfaction, and continuous service improvement. Proven track record in managing and optimizing service delivery frameworks and implementing ITIL best practices. Strong expertise in stakeholder management, aligning IT services with business objectives, and driving efficiency through automation and process enhancement. Experienced in managing banking applications, to meet the evolving needs of financial institutions. Skilled in fostering strong client relationships, understanding business challenges, and delivering tailored solutions that enhance operational resilience.
Education
Welingkar Institute of Management
Diploma of Education, Information Technology Project Management
Madurai Kamaraj University
Bachelor of Commerce (B.Com.), Economics
2005 — 2008
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