Christopher Patrick Otsu
Relationship Growth @Lloyds Banking Group
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WORK HISTORY
Relationship Growth @Lloyds Banking Group
London, GB
Manage a diverse net-worth of business clients, across all sectors, on savings, lending, investments, insurance, real estate, pensions, wills, tax, protection and etc. Ensuring excellent relationship management for both financial and non-financial priorities.> Achieved 131% of performance target across financial services and products.> Lead retention conversations, successfully reversing 40% of high-risk churn cases and driving a 35% increase in product uptake through proactive engagement and needs-based solutions.> Provided a range of support, for client wealth management needs and help cash balance / investment, optimisation, to align financial planning objectives.> Built trusted relationships with clients, acting as a “go to” banker and maintaining a high profile with external influencers and the local business community to promote Lloyds Banking Group and develop new business.> Leveraged CRM tools (Salesforce, Zoho, Dynamics 365) and customer insight to optimise conversations, track client interactions, and increase cross-selling rates, supporting onboarding and satisfaction initiatives that resulted in top-tier recognition in 14 KPIs across UK teams.> Support client lending journey, credit review, facility options through lending pathway and onboarding to signing.> Collaborated with Group Partner companies and Specialist Client Solution colleagues to deliver holistic banking solutions, bringing the whole bank to the client and meeting their evolving needs.> Managed risk and compliance for the client, supporting credit monitoring through Cins platform and financial analysis, ensuring regulatory standards and data quality are always maintained.> Proactively identified opportunities to expand product holdings and attract high-value clients, contributing to business development.> Organised workload, managed diary and inbox, handled queries and data analysis, and identified process improvements for clients and colleagues.
EDUCATION
University of Lagos
Masters in Public and International Affairs (MPIA), Knowledge and Management.
The Manchester Metropolitan University
International Marketing Management MSc, International Business
Nasarawa state university, Keffi
Bachelor of Science - B.Sc., Mass Communication/Media Studies
ABOUT CHRISTOPHER PATRICK OTSU
A Commercial Banker with a proven track record in Relationship management, financial data analysis and risk assessment. I began my career in B2B / B2C (SAAS, PAAS, IAAS) sales and re-skilled in financial modelling, data analytics, and Agile practices to support project delivery, product implementation and process optimisation. As a self-starter, I have proven successful in digital transformation initiatives and delivering rapid business growthNotable Career highlights include- Spearheading $100M+ World Bank-funded initiatives- Leading regional cloud migration for several financial institutions- Managing cross-tier banking operations for major UK institutions: Lloyds, Bank of Scotland, Halifax, and MBNAPassionate about blending analytical rigour with relationship excellence to deliver sustainable business outcomes.
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