Christopher Olsen
Senior Claims Management Leader ► Claims Operations | Process Improvement | Customer Satisfaction |Cross-Functional Team Leadership
- Role
- Director of Operations at Administrative Strategies (AdStrat)
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Christopher Olsen
Leveraging 20+ years in the insurance industry, I am a seasoned senior claims management leader dedicated to driving growth, enhancing operational efficiency, and boosting customer satisfaction. I specialize in claims processing, compliance, risk management, and fraud investigations, consistently exceeding performance targets and client expectations. With a focus on innovation and process optimization, I manage diverse teams and projects to achieve exceptional results.Recent Career Highlights: Drove an overhaul in claims operations at Pets Best Insurance, managing 180+ associates and achieving a remarkable reduction in claims turnaround time from 28 days to 15. Realized an 18% increase in claims year-over-year, at Crum & Forster Pet Insurance, through strategic automation and quality enhancements.Throughout my career, I have been recognized for my strategic insight and ability to solve complex operational challenges, significantly improving service delivery and efficiency. My leadership style is direct and focused on empowering teams through problem-solving that promotes ownership and accountability. This approach has been instrumental in achieving operational excellence across all levels of claims managementComplementing my practical work experience, I hold a Master of Science in Administration from Tiffin University and a Bachelor of Science in Criminal Justice from the University of Nebraska. I am also a licensed adjuster in 17 states and have earned key industry designations, including Associate in Claims (AIC) and Senior Claims Law Associate (SCLA) from The Institutes.My areas of expertise include:Claims Management | Claims Operations | Claims Processing | Personal & Commercial Insurance | Claims Policies | Service Level Agreements | Customer Satisfaction | Risk Management Third Party Administration | Payment Process Management |Business Partnerships | Contracts & Negotiations | Regulatory Compliance | Research, Analytics, & KPIs | Strategic Planning | Process Creation & Optimization | Fraud Investigations | Customer Service | Project Management | Recruiting & Staffing | Coaching & Mentoring | Training Development | Cross-Functional Team Leadership
Experience
Director of Operations
Administrative Strategies (AdStrat)
Jun 2023 — Present · US
Education
University of Nebraska at Kearney
BA, Criminal Justice/Marketing Management
1996 — 2001
Tiffin University
MS, Administration
2002 — 2004
University of Nebraska System
Bachelor of Science, Criminal Justice/Police Science
Tiffin University
Master of Science, Business Administration and Management, General
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