Christopher Oconnor
Head of Lending and Collections Operations @Chrysalis Finance Limited
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WORK HISTORY
Head of Lending and Collections Operations @Chrysalis Finance Limited
SKILLS
ABOUT CHRISTOPHER OCONNOR
A highly successful leader in the financial services industry. Operations Director with a proven track record of exceeding targets, people development and delivering change into businesses. Vastly experienced in running operations, collections and sales divisions in multiple locations, managing up to 250 staff. Expert in FCA, TCF and conduct risk.In my current role I have built a new auto finance lender from concept to launch to generating profit within 18 months of launch and building the portfolio up to £180 million. I have built my own team from scratch, driven the key technical, people and process efficiencies over the last eight years. I have designed and delivered a Career Path for all employees which has lead to a positive and productive working environment delivering high performance with low turnover. All the policies, procedures, QA business standards and Call Guides were designed by me and improved and developed over the last 5 years. All of these policies were future proofed so as to be well aligned with Consumer Duty.
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