Christopher Miller

Experience

1. Application Platform Team Lead

   Atlantic Bay Mortgage Group

   Jul 2019 — Present · Virginia Beach, VA

   Act as technical lead (SME), serve as escalation point for Platform Administration team\\\\n• Perform project life-cycle management, including oversight of team deliverables and timelines\\\\n• Assist with design, creation and implementation of IT processes, best-practices, integrations, and deployments\\\\n• Provide training to various IT staff and immediate team members on Platform Administration team\\\\n• Provide SSL certificate management, domain management/public DNS (GoDaddy)\\\\n• Install, configure, and manage internal and customer-facing physical and virtual servers, supporting both Windows and Linux OS\\\\n• Administer and support core infrastructure, including Active Directory, DNS, Group Policy, LDAP, Fileshares and various other services and applications\\\\n• Administer cloud-hosted services and virtualized infrastructure, including AWS, Azure, VMware\\\\n• Administer software platforms including MS Exchange, email archiving, MS O365, core LOS application (SQL Server, IIS) and various other customer and client-facing programs\\\\n• Performs routine patching and critical maintenance of company systems (MS WSUS, Dell KACE, vendor-related software patches)\\\\n• Performs security vulnerability remediation/monitoring (Rapid7, PRTG)\\\\n• Provide support for escalations from IT Customer Service/ticketing system\\\\n• Provide after-hours support and participate in monthly rotational maintenance schedules\\\\n• Interact with staff and management at a technical level, utilizing knowledge of concepts, best-practices, and procedures within an IT environment\\\\n• Assist with maintaining video/collaboration platforms including Teams, Zoom\\\\n• Implemented and maintains company eSignature solution\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n