Christopher McGuire

VP, Service Operations @IFS

Responsible for the design, adoption and ongoing successful delivery of the Service Operations portfolio of offerings to the full end user IFS customer base. The portfolio includes multiple services that IFS deliver to both Cloud and on premise customers to support the normal usage of their IFS services through an ITIL derived service management framework- Leading a large, globally distributed, multi‑disciplinary organisation delivering diverse services to IFS customers and partners- Owning end‑to‑end customer experience, driving service quality, operational excellence, and continuous improvement across all service portfolios- Developing and executing on strategic roadmaps, operational models, budgets, AI efficiency and capacity plans to support 24x7x365 service delivery at scale- Partnering with senior stakeholders, customers, suppliers, and cross‑functional teams to design new services, enhance processes, and strengthen organisational alignment- Providing leadership to senior managers and directors, fostering a high‑performance, collaborative culture with clear goals, coaching, and succession planning- Ensuring a strong governance across ITIL processes, security best practices, data‑driven reporting, AI usage and cloud‑centric service operations.Company Context : PE backed, globally distributed employees, international customer baseRole Context : 750+ reports, globally distributed team, 24x7x365 business critical operations