Christopher Lennox
Senior Technical Support Specialist @Point of Rental Software
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WORK HISTORY
Senior Technical Support Specialist @Point of Rental Software
Provide advanced technical support for Point of Rental software, Syrinx, diagnosing and resolving complex application and system issues beyond first-line support - Act as an escalation point for support cases, ensuring timely resolution while maintaining a high standard of customer experience - Troubleshoot across software, SQL, and on-premise environments, identifying root causes and implementing effective solutions - Support software installations, configurations, upgrades, and performance optimisation for customers - Collaborate closely with development and internal teams to investigate bugs, improve product performance, and drive continuous improvement - Deliver clear, structured case documentation and contribute to internal knowledge base resources - Mentor and support junior team members, assisting with training and knowledge sharing - Proactively monitor system performance and identify opportunities to prevent issues before they impact customers
EDUCATION
Desborough School
GCSE & A/AS-Level, Maths, English, Double Science, P.E, French, German, History, Art, Computing, Spanish
SKILLS
ABOUT CHRISTOPHER LENNOX
I’m a Technical Support Specialist working within SaaS application support, specialising in resolving complex technical issues, troubleshooting system behaviour and supporting customers through escalated incidents. My work involves diagnosing application issues across software environments, using SQL to investigate data-related problems and collaborating with internal teams to identify root causes and drive long-term fixes. I enjoy getting into the detail of how systems behave, especially when issues are not immediately obvious. I’m often involved in escalated cases that require structured problem solving, clear communication and persistence to reach resolution. Alongside day-to-day support, I contribute to improving internal knowledge resources and supporting less experienced team members where needed. I’m currently focused on strengthening my technical depth further, particularly around application architecture, data handling and development fundamentals, as part of my longer-term goal to move into more engineering-focused roles.
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