Christopher J. Ortenzi

About Christopher J. Ortenzi

KEY VALUE OFFERING: I transform business strategies into actionable programs, leading complex technology transformation initiatives. While leading cross-functional teams, I build and manage relationships with merchants, develop program frameworks, and craft forward-thinking roadmaps to further the technology and operational strategy for the organization. PROGRAM OPERATIONS MANAGEMENT:My program management experience includes leadership roles at Shopify Plus, Handshake, Net@Work, and Practising Law Institute where I have advanced business process redesigns, impacted merchant/customer-facing initiatives, and implemented customized technical solutions. As a trusted advisor to stakeholders, I am recognized as a subject matter expert in merchant-facing initiatives at Shopify where I have facilitated multiple successful programs.My key contributions: Work cross-functionally to find opportunities, establish systems and processes that streamline planning, execution, and prioritization across the organization. Engineer business processes, design solutions, and implement software. Deliver integrations for B2B mobile sales/eCommerce platform, enterprise resource planning (ERP), and customer relationship management (CRM) systems. Deliver project management, creating new and efficient processes for cross-functional teams to work together and deliver on time. Bring clear thinking and excellent problem-solving skills to top-facing business and technology issues. Drive accountability and integrity, communicating priorities and performance from stakeholders to colleagues on the front lines. TECHNICAL LEADERSHIP: As a technical leader passionate about helping the customer, I lead cross-functional teams and foster a culture of quality and commitment to the customer. While championing strategic initiatives with a quality-focused approach, I orchestrate complex technology transformations to improve customer relationships, steer product roadmaps, and establish trust and continuous improvement. TECHNICAL EXPERTISE: Program Management | B2B Software Migrations | Product Road Mapping | Systems Analysis | B2B Software Migrations | Customer Service | Business Process Reengineering (BPR)| Business Analysis | Go-to-Market Strategy | Agile, Waterfall, & Kanban Methodologies LET’S CONNECT: I look forward to connecting with like-minded professionals aimed at managing and improving technical programs.

Experience

1. Program Manager, Lead

   Shopify

   May 2019 — Present · New York, NY, US

   SCOPE: Tapped to lead strategic technical transformation initiatives for merchants, translating business objectives and setting roadmap into actionable technical projects to optimize marketing following Shopify’s acquisition of Handshake in 2019. Oversee team of 2 with cross-functional leadership in program management. Build and manage relationships with merchants and internal and external cross-functional partners, developing Agile processes, documentation, and forward-thinking roadmaps to further technology and operational strategy. Partner with senior stakeholders and leaders in marketing, account management, product & engineering, and data analytics. Recognized as subject matter expert in B2B eCommerce merchant-facing initiatives, establishing North Star metrics to track success, surpassing forecasted objectives for gross merchandise value (GMV). Surpassed Gross Merchandise Value recovery goals. Facilitated merchants use of Shopify’s built-in checkout as opposed to third-party. Enabled merchants to migrate data and process, incentivizing partners and engaging with merchants through direct marketing campaigns. Identified existing gaps and recommended improved product solutions to internal engineers. Facilitated merchants’ migration to new checkout software customization technology. Crafted strategy to enable upgrades, utilizing marketing campaigns and partnerships. Championed program to migrate wholesale channel users from legacy Shopify 1P app by April 2024. Identified internal processes and technology needed to prioritize solutions across all program management. Drafted clear-cut strategy and marketing messaging to advance product roadmap.

Education

• Boston University - Frederick S. Pardee School of Global Studies (Pardee School)

  Bachelor of Arts (B.A.), International Relations

Skills

• Business Process
• Business Process Analysis
• Management
• Software Implementation
• Business Process Design
• Project Implementation
• Requirements Gathering
• Enterprise Resource Planning (Erp)
• Erp Implementations
• Computer Software Training
• Mas 90
• Sage Pro
• Requirements Analysis
• Erp Software
• Business Analysis
• Enterprise Software
• Business Process Improvement
• Sage 100 Erp
• Product Management
• Project Management