Christopher Herbert
Director, Customer Service - Service Delivery @Openreach
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WORK HISTORY
Director, Customer Service - Service Delivery @Openreach
London, GB
EDUCATION
University of Brighton
BA, German and Linguistics
SKILLS
ABOUT CHRISTOPHER HERBERT
Accredited BQF Six Sigma Green Belt, trained Black Belt and Managing Successful Programmes (MSP) registered practitioner. An enthusiastic, energetic and dedicated Head of Operations with significant Project Director experience, who enjoys leading, mentoring and motivating contacts at all levels. Commercially aware and highly customer focused individual with the ability to lead and sponsor key programmes, negotiate service level agreements and build excellent ongoing relationships with key strategic stakeholders. Highly organised role model, who consistently over achieves against targets, deadlines and personal objectives. Possesses excellent interpersonal skills and communicates well at all levels. Consistently drives service to the highest possible standard to ensure customers experience “the right service, first time and at the right cost”. Proven ability to lead and transform operational experience.Specialties: Six Sigma, Operations, Transformation, Programme Management, Delivery, Leadership, Management of people, Business Improvement, Process Management, Service Management, Customer Experience, Customer Satisfaction, Large Scale P&L management, Budgeting, Agile Principles, Business Improvement, Continuous Improvement
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