Christopher Henseler
Creative Tech Enthusiast | Product Analyst | Desktop Support | System Analyst | Management of Information | Government Clearance | Ticketing System | Active Directory | Knowledge Document Writer
- Role
- Sr Product Support Specialist at Light & Wonder
- Location
- Puyallup, WA, US
- LinkedIn followers
- 500 followers
About Christopher Henseler
Experienced Product Supports Specialist with a demonstrated history of working in the…
Experience
Sr Product Support Specialist
Apr 2019 — Present · Fife, WA, US
Manage virtual maintenance of client server environments, including general and proprietary software and programs from a secure remote location.• Install, replace, or update software used on client server environment.• Troubleshoot and repair proprietary player tracking software, client database issues, data collection, and report generation.• Troubleshoot and repair server environment using VMWare.• Supporting as POC for widespread issues/outages both remotely and onsite.• Follow-up, document, and track progress of client issues using corporate ticketing system to ensure resolution.• Maintain constant communication with end user/customer on issue through resolution.• Constantly multitasking, prioritizing, and adjusting schedule based on issue and urgency with regards to client needs.
Skills
- Microsoft Excel
- Customer Service
- Ms Project
- Software Installation
- Microsoft Office
- Microsoft Office 2007
- Microsoft Office 2003
- Training
- Microsoft Word
- System Administration
- Microsoft Powerpoint
- Networking
- Visio
- Troubleshooting
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