Christopher Hardeman

About Christopher Hardeman

Senior Level Executive with deep expertise in business operations, business development and team leadership. Known for developing and implementing business strategies, establishing partnerships with key stakeholders, generating revenue and creating innovative solutions to complex business problems. Passionate about leading teams, developing talent and collaborating cross-functionally to deliver results which enable organizations to achieve success. Currently, I am the Vice President of Operations. Under my guidance, teams reporting to me are ensuring client satisfaction, creating operational improvements and implementing change management initiatives resulting in repeatable and scalable processes. Colleagues describe me as a driven, down-to-earth, operational and managerial expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget. Specialties: • Revenue Cycle Management • Change Management • Strategic Business Planning • Operational Readiness • Customer Relationship Management • Communications • Systems Integrations • Project Management Additional Specialties: accounting systems, billing, contract management, customer relations, customer service, delivery, directing, executive management, financial, government, leadership training, management, meditech, networking, organizational skills, quality, sales, sql, ssi, strategic, workflow analysis

Experience

1. Vice President Operations

   Zelis

   Apr 2022 — Present · US

   Collaborate with executive leadership to develop and meet company goals while supplying expertise and guidance on operational projects while serving as the architect for operational improvement and change management initiatives to meet strategic goals including delivering an 83% reduction in average ticket age exceeding the goal of 5%. Provide guidance and support to operational teams while designing and implementing organizational process improvement initiatives that included a 29% reduction of average implementation days.Spearhead addressing internal and external operational concerns, enhanced client relationships and aligned expectations culminating in increased client satisfaction and transforming previously un-referenceable clients into referenceable.Lead cross-functional teams tasked with resolution of key operational issues and communication to stakeholders and coordinate the development of key performance goals for operational organization and direct reports.

Education

• Texas State University

  Bachelor's of Science