Christopher H.
Aws Systems Ivr & Governance Lead @Liberty Global
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WORK HISTORY
Aws Systems Ivr & Governance Lead @Liberty Global
Leading operational excellence within the Telco sector, specifically overseeing Systems and IVR Governance for Virgin Media O2.Responsible for safeguarding the end-to-end customer and agent experience by providing robust oversight for all technical changes to our IVR and telephony routing systems.Key Responsibilities & ImpactTechnical Deployment: Transform complex technical updates into seamless, non-disruptive deployments, ensuring zero downtime for critical communication channels.Stakeholder Engagement: Partner closely with Operations and The Central Hub to align technical strategy with business needs.Risk Mitigation: Utilize deep expertise in Amazon Connect and AWS to proactively identify risks and coordinate rapid resolutions for system impacts.Performance Optimization: Leverage analytical skills to drive clarity and efficiency, ensuring exceptional operational performance across the business.
EDUCATION
GCFT
Arts and Management, Business Administration and Management
ABOUT CHRISTOPHER H.
RBS - Harvard Business School Management ProgramOpen University - Management ProgramGCFT - HND Business Management
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