Christopher Guevara
Business Analyst @InComm Payments
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WORK HISTORY
Business Analyst @InComm Payments
US
Answer calls, and e-mail inquiries from corporate clients, consumers, and selling partners.Resolve inbound cases such as RITMs, INCs, TFS, and CAS/CCA assigned to the FLOS Team, Resolve escalation related to InComm gifting and financial card programs.Administrative tasks (partner account updated, provide activity reports) to CEO at the beginning of each month.Make outbound calls as required for follow-up for resolutions of cases as listed above.Supporting more complex queries related to our financial products as channeled from our cardholder support unit (CS), our product development teams, or other third-party vendors.Train people on platforms that we use to investigate errors in purchase declines, and open an investigation for further review of the denials on various platforms.Provide as-needed support when it comes to fraud from both our merchants and Vanilla Direct issues.Run queries, run Excel spreadsheets.Run reports, provide reports to CEO,Respond to customer reviews on various platforms.B2B account management technical support analyst
EDUCATION
University of Utah
Continuing Education, GRE-Prep Course
Salt Lake Community College
Bachelors of Science, Political Science and Government
University of Utah
Bachelors of Science, Political Science and Government
Utah Electric Training Allianc
Electrician
SKILLS
ABOUT CHRISTOPHER GUEVARA
I want to diversify my experience through your company. My goal is to make a career for…
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