Christopher Grupp

About Christopher Grupp

With over 15 years in Operations and Program Management, I specialize in deploying…

Experience

1. Senior Program Manager

   Westlake Software, Inc

   Mar 2014 — Present · Seattle, WA, US

   Supplier to Microsoft WWRCM workforce management tools; real-time mobile enabled training materials, POE and resource performance reporting.Deploy global training, merchandising and sales ops content on Windows, Android and iOS client apps and online UI using custom VRM software.Manage roadmap for offshore and domestic teams schedule for new development and support work.Compliance lead for SOC II, GDPR and SSPA privacy and security initiatives.Managed ticketing categorization and planning using Redmine platform

Education

• Canisius College

  Pre-Engineering

• State University of New York at Buffalo

  Bachelor of Fine Arts (BFA)

• State University of New York at Buffalo

  Masters

  1996 — 2001

Skills

• Telecommunications
• Product Development
• Analysis
• Leadership
• Vendor Management
• Cross-Functional Team Leadership
• Forecasting
• Enterprise Software
• Retail
• Direct Sales
• Wireless
• Outsourcing
• Inventory Management
• Program Management
• Wireless Technologies
• Marketing
• Integration
• Operations Management
• Six Sigma
• Management
• Training
• Customer Satisfaction
• Budgets
• Crm
• Strategy
• Call Centers
• Product Management
• Sales Operations
• Customer Retention
• Business Process Improvement
• Go-to-Market Strategy
• Sales
• Mobile Devices
• Process Improvement
• Project Planning
• Supply Chain
• Customer Experience