Christopher Govan

Client Support Tier 2 - Sr Professional II

Role: Client Support Tier 2 - Sr Professional Ii at Fiserv
Location: Omaha, NE, US
LinkedIn followers: 500 followers

About Christopher Govan

Dynamic banking professional with over 8 years of experience driving customer growth, team development, and operational excellence in tech and financial services. Proven ability to lead high performing teams, grow market share, and enhance customer experiences in both traditional and tech-driven environments. Skilled in branch operations, sales strategy, client engagement, and staff mentorship. Poised to bring hands-on leadership.

Experience

Client Support Tier 2 - Sr Professional Ii
Fiserv
Jun 2025 — Present
Own end-to-end resolution of complex client issues, serving as the primary escalation point and ensuring timely, accurate support across portfolio management, product functionality, and regulatory needs.* Collaborate cross-functionally with shared-services teams and Client Business Executives (CBEs) to strengthen client relationships, drive operational excellence, and align service delivery with evolving business needs.* Deliver proactive, client-focused solutions by identifying service gaps, addressing residual and reporting inquiries, and integrating feedback into strategic improvements that enhanced overall satisfaction.* Act as a key liaison between clients and internal stakeholders, effectively communicating industry trends, association mandates, and platform updates to support data-driven decision-making and client success.

Education

Bellevue University
Business Administration and Management, General

Skills

Selling
Social Networking
Recruiting
Online Advertising
Profit
Dealers
Customer Relationship Management (Crm)
Business Development
Direct Sales
Team Building
Management
Forecasting
Cold Calling
Negotiation
Vehicles
Online Marketing
Problem Solving
Business Planning
Parts
Sales Operations
Customer Retention
Customer Service
Marketing
Retail
B2b
Customer Relations
Dealer Management
Inventory Management
Social Media
Coaching
Business-to-Business (B2b)
Microsoft Office
Sales
Strategic Planning
Automotive Aftermarket
Sales Management
Budgets
Sales Process
Automotive
Team Leadership

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