Christopher Glenn

About Christopher Glenn

With over eight years of experience in eCommerce business leadership, I am a Manager of Digital Merchandising at Comcast, where I apply my passion and expertise in digital customer experience and strategy, analytics and customer insights, merchandising and content management, and SEO to drive growth and innovation for the company\'s online channels.As a strategic thinker and a creative problem solver, I have successfully developed and executed business plans, A/B and multivariate tests, site category layouts, and service and repair offers that have resulted in significant increases in conversion, appointments, and average ticket prices. I have also demonstrated strong communication and influence skills, leading and collaborating with cross-functional teams and projects across Marketing, Online Operations, and Merchandising. My goal is to deliver exceptional value and satisfaction to Comcast\'s customers through effective and engaging digital solutions.

Experience

1. Manager, Digital Merchandising

   Comcast

   Nov 2020 — Present · Philadelphia, PA, US

   Develop a segmented merchandising strategy based on an SMB customer’s current product set• Work with divisional stakeholders to create and maintain a cross-sell/upsell offer calendar• Work with stakeholders to identify opportunities to drive qualified traffic to upsell/cross-sell promotions and oversee the end-to-end strategy• Write strategy briefs to align key stakeholders (UX, project management, content) on new offers to be merchandised• Partner with the Mid-Market/Enterprise marketing team to convey key product benefits and offers within the digital experience• Coordinate with channel managers (e.g. email, paid search) to create cohesive customer journeys• Regularly review performance with analytics team and take decisive action

Education

• Rowan University

  Bachelor of Business Administration (BBA) , Marketing/Marketing Management, General

Skills

• Retail
• Talent Developer
• Merchandising
• Store Management
• Training
• Human Resources
• Marketing Liason
• Inventory Management
• Hris
• Multi-Channel Retail
• Recruiting
• Time Management
• Sourcing
• Marketing Support
• Microsoft Office
• Sales
• Operations Management
• Highly Personable
• Management
• Visual Merchandising
• Strategic Hiring
• Leadership
• Fashion
• Demand Forecasting
• Scheduling Management
• P&L Management
• Customer Service
• Hiring
• Sales Force Development
• Microsoft Excel
• Database Triggers
• Inventory Accounting
• Loss Prevention