Christopher George
Customer Success at SaaS Labs | B2B | SaaS | Ex- smallcase
- Role
- Customer Success Associate at SaaS Labs
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Christopher George
Customer Success professional with six years of experience driving user satisfaction and…
Experience
Customer Success Associate
Dec 2024 — Present · Bengaluru, IN
Managing a global SMB & mid-market portfolio across the US and EMEA, driving product adoption, retention, and expansion through proactive customer engagement and value realization strategies.• Achieved 95%+ NRR by identifying churn risk early, running usage optimization programs, and aligning cost-efficient plans with customer business goals.• Partnering with senior stakeholders to map success plans, optimize automation workflows, and deliver measurable ROI through SaaS Labs’ productivity ecosystem (JustCall, Helpwise, EasyCalendar).• Leading customer onboarding, success planning, and quarterly business reviews to ensure adoption milestones, renewal readiness, and upsell enablement across key accounts.• Collaborating cross-functionally with Product, Sales, and Support teams to translate customer feedback into actionable insights that influence roadmap decisions and improve user experience.• Driving customer advocacy through testimonials, G2 reviews, and case studies, enhancing SaaS Labs’ market credibility and strengthening customer partnerships.
Education
St.Josephs College of Commerce, # 5031, Museum Road, Banglore 25. (Autonomous)
Bachelor of Commerce - BCom, Business/Commerce, General
2017 — 2020
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