Christopher Furay

Access Delivery Manager @Talktalk

Manchester, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

May 2022 — Present

Access Delivery Manager @Talktalk

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Manchester, GB

As the Access Delivery Manager, I am responsible for ensuring that the delivery team is effectively guided and supported in all aspects of the day to day role.Responsible for my team and their the ordering, delivery and tracking of network assets for the Access Network, with particular focus to growth in Fibre based products, providing fast, reliable and scalable services to both existing and new customers. This includes extending the footprint of the Access Network in line with key business objectives, and maintaining and effectively managing the current footprint in a cost effective manner. As a people leader, responsibilities include day to day management of the Access Delivery Co-ordinators and acting as a first level escalation point for any delivery issues.KEY SKILLS• Management of the delivery of a wide variety of Access Network assets such as backhaul circuits, FTTC/FTTP, Internal and External Cablelinks, and EFM Planning.• Tracking and reporting for assets removed from the Access Network.• Administrative Tasks such as Email Inbox Management, Purchase Orders, Asset Management Systems Updates.• Ensure the procedural documentation is reviewed, maintained and adhered to.• Project reporting requirements including provision of information to all appropriate stakeholders.• Level of technical awareness to allow meaningful communication with stakeholders.• Act as a point of escalation for delivery and finance issues.

EDUCATION

1995 — 2002

St. Aelred's Catholic Technology College

A2 levels, English Language

2002 — 2004

Edge Hill University

Psychology

SKILLS

TelecommunicationsAnalysisLeadershipSales ManagementMobile DevicesCustomer ServiceProject ManagementTeam LeadershipAccount ManagementProduct ManagementCustomer ExperienceMicrosoft ExcelWirelessTroubleshootingMobile CommunicationsPerformance ManagementMicrosoft OfficeSalesVoipCustomer SatisfactionTrainingCoachingTeam ManagementManagementNetworkingStrategyDirect SalesRetailSales Process

ABOUT CHRISTOPHER FURAY

With a focus on spearheading PXC\'s network expansion, my role as Access Delivery Manager encompasses strategic leadership and the adept coordination of Fibre-based projects. Leveraging skills in performance monitoring and retail branch operations, I ensure the seamless ordering, delivery, and tracking of network assets, aligning with core business objectives to enhance service reliability and scalability.In collaboration with the Access Delivery Team Leads, we drive the growth of our Access Network while managing current assets cost-effectively. My commitment to skill development within my team not only fosters a culture of continuous improvement but also strengthens our ability to meet and exceed customer expectations in the dynamic telecom infrastructure landscape.

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