Christopher Forrester

Office Manager @Fleming Verandas

Wolverhampton, GB

Oversaw core operations in a premium outdoor living company, combining customer service, financial admin, logistics, and strategic support across the business.Managed inbound enquiries via phone, email, and in-person showroom visits, converting leads into appointments and often guiding them through to completed sale. Built trust through ethical, clear communication and transparent quoting.Assessed photos and project plans, gave indicative pricing using in-depth product knowledge, and coordinated installations with customer availability and supplier lead times for a smooth experience.Designed the company’s definitive pricing matrix, enabling accurate quoting and consistency across the sales team.Proposed competitor-informed pricing strategies and estimated gross profit per project to guide director decisions. Monitored market trends and customer behaviour to inform supplier relations.Solely handled monthly payroll (PAYE and subcontractors), submitted RTI and Construction Industry Scheme (CIS) returns, processed expenses, and maintained annual spend trackers.Reconciled all business bank accounts and ensured quotations, invoices, and financial documentation were complete and accurate across FreeAgent and internal systems.Onboarded finance and accreditation partners, coordinated compliance paperwork, completed training, and supported customers with finance estimates based on project value and thresholds.Drafted responses to formal complaints and legal threats, balancing commercial and reputational risk. Helped train and develop new staff based on evolving operational needs.Handled procurement of materials and office equipment and regularly liaised with suppliers on pricing, service, and partnership potential.This role required strong initiative, commercial awareness, and high attention to detail across a broad set of business-critical functions.

The University of Wolverhampton

Creative and Professional Writing and English

University of Birmingham

Master of Arts - MA